Broadridge Financial Solutions Applications Support Analyst in Wheat Ridge, Colorado
Broadridge is hiring! We're currently seeking an Application Support Analyst to join our growing team. You will be part of our Global Technology operations and have the opportunity to support Broadridge's financial products while working with a stellar team.
You will diagnose and resolve critical production issues impacting clients.
Determine specific coding issues prior to escalating to Development.
You'll prepare detailed specifications from which application and system alerts can be written to help isolate production issues.
You will conduct code monitoring and alert scripts to automate system alerts in Production and QA environments.
Responsible for analyzing and revising existing systems logic difficulties and documentation when necessary.
You will devise or modify procedures to solve problems considering computer equipment capacity and limitations, operating time and form of desired results.
Perform monitoring of all production systems.
You'll review application and system log files to determine root cause of problems.
Design and develop new monitoring alerts, coordinating with the company standard tools.
Write detailed specifications for new monitoring alerts, following established software release procedures.
You'll conduct root cause analysis for Severity 1 outages in coordination with support and development teams
Drive continuous process improvement for the department.
Interface and build relationships with all support and development teams.
Provide client communication for technology issues
Conduct technical research with updates to the knowledge base.
Develop application, infrastructure, and data flow documentation for production systems
Analyzes and resolves production problems. Examines information to identify the most critical components. Identifies trends, inconsistencies and impact
You should have 3 years of experience in application support
You should have 2+ of experience with web technologies
You should have experience working in a production environment
Ability to assess and prioritize incoming requests quickly and efficiently
Good understanding of networking technologies
Basic understanding of programing fundamentals
Excellent written and oral communication skills
College Degree or relative work experience
Knowledge of Java experience
Financial industry experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled