Broadridge Financial Solutions Client Relationship Manager (JR1026674) in South Windsor, Connecticut
Broadridge Financial Solutions, Inc. (BR) (https://finance.yahoo.com/quote/br?ltr=1) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.
Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
Responsible for all planning surrounding daily, month-end and annual production runs. This includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to client
You will participate in the planning/presenting at Quarterly reviews with the client
Work with client and internal resources to implement client changes.
Ability to have face to face conversations with clients
Identifies and participates in meetings to implement process improvements. Participates in cross functional groups that are implementing business initiatives
Display a positive attitude and inspires others for greater performance
Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
May perform other duties/responsibilities as needed or assigned.
• Associate degree or equivalent experience preferred
• At least 2 years in a Client Services role Skills/Competencies
• Strong written and verbal skills
• Strong Microsoft Office Suite
• Strong Time Management
• Collaborative skills
• Base Analytical Skills
• Process Management skills
• Financial Acumen knowledge
• Ability to work in a fast paced, time sensitive and high-pressure environment
• Ability to work under tight deadlines
• Travel may be required
• Off hour engagement when required
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com