Broadridge Financial Solutions Technical Writer - Contract in Newark, New Jersey

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Objectives of this Role

  • Develop comprehensive technical visual and written documentation that meets organizational standards

  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

  • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our internal and external users up for success

  • Develop and maintain detailed databases of appropriate reference materials, annotated diagrams, including research, usability tests, and design specifications

  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with Architects, Developers and Product Managers to understand the product requirements

  • Independently gather information from subject matter experts to develop, organize, and write technical annotated architecure diagrams, technical specifications, and process documentation

  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

All your information will be kept confidential according to EEO guidelines.