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Broadridge Financial Solutions Sr. Programmer Analyst (JR1027469) in Newark, New Jersey

Broadridge Financial Solutions, Inc. (BR) (https://finance.yahoo.com/quote/br?ltr=1) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a Senior Programmer Analyst to join our stellar team.

Responsibilities:

  • Individual contributor who works on client issues (for both Production, UAT problems of the application) to make sure they are analyzed accurately and come out with solution recommendation in a timely manner

  • Maintain and help improve the customer service support model that is aligned with our strategic priorities with FXL product

  • Partner with development, product, application support and operational teams to ensure seamless execution of service

  • Lead initiatives to scale the customer service organization to meet the growing needs of the business

  • Craft, measure and exceed service standards and key performance metrics

  • Manage quality of service metrics to ensure a premium-quality customer experience

  • Identify product roadmap opportunities through client interactions and create feedback loop for Product Management

  • Work with technical support/Help Desk and Operations groups to meet daily SLAs between Broadridge's systems and Clients' systems

  • Establish KPI in terms of customer service/satisfaction and work towards exceeding the goals by track/measure results

  • Respond to system problems and facilitate solutions for production support issues

  • Ability to travel in order to meet client obligations as applicable

Qualifications:

  • Should have 4-6 years of industry experience in support organization

  • Should have knowledge on brokerage processes, Foreign exchange & Cash management (Capital markets knowledge in terms of Fixed income, Equities is a plus) and should have good understanding on how customers use the product

  • Should have Technical experience including writing Queries, trouble shoot/debug code, understanding on technical infrastructure/components

  • Must be willing to work in 1pm-10pm EST shift

  • Ability to multi-task and work efficiently under pressure with careful attention to detail

  • A self-starter with excellent verbal, written and presentation skills

Why join Broadridge?

  • We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.

  • We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.

  • We provide a competitive 401k plan with employer match and additional basic company contribution.

  • We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.

  • We strive to improve both our environmental impact as well as our industries’ by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.

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Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com

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