Broadridge Financial Solutions Sr. Product Specialist (JR1026660) in Newark, New Jersey
Broadridge Financial Solutions, Inc. (BR) (https://finance.yahoo.com/quote/br?ltr=1) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.
Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We're seeking a Senior Product Specialist to join out Service Delivery team.
Research and resolve application issues and problems expeditiously and accurately
You will research and troubleshoot problems to reduce downtime
Prioritize and implement problem resolution procedures and keep updates and status of open issues via utilization of detailed audit logs in Remedy system
Interact with Broadridge's global software line of products to provide efficient resolution of problems to complex or mid to large sized clients with regards to their needs and interests
You will stay on top of system improvements and industry changes
You will support client upgrades, projects and test requests
Serve as a liaison with end users, various departments and outside vendors, co-ordinate testing activities for clients as needed
Meet or exceed deliverables deadlines and produce high quality work
You will assist in special projects
Responsible for the management of projects to ensure quality results within the specified time and budget.
To facilitate the communication within project teams and provide the conduit by which information is distributed within the teams.
Coordinates client meetings / user groups on and off site to build stronger business relationships
You will function independently with limited work direction
2-3 years of experience and BA/BS degree or equivalent
Basic understanding of Fixed income markets and query tools
MS Office Suite
Knowledge on AS400 on CL commands, IBM MQ, IFS, CM Aldon, Job log analysis, Spool file analysis, dump analysis, FTP/NDM, Strong SQL skills
Understand Technical design documents, Impact programs related to GL, Clearance, Triparty etc
Ability to identify Realtime test/production issues, do preliminary analysis before reaching out to tech teams.
Ability to do static configurations including but not limited to Impact static entry from UI, writing SQL wrappers, updating config files, moving Jar files and program objects to client’s test regions.
Strong analytical abilities
Strong communication skills
Good project management skills
Experience with Impact application and minimum technical knowledge is a plus
CL commands, IBM MQ, IFS, CM Aldon, Job log analysis, Spool file analysis, dump analysis, FTP/NDM, Strong SQL skills
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com