Broadridge Financial Solutions Lead Technical Support Analyst (JR1012182) in Newark, New Jersey
Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.
Broadridge is growing! We are looking for a Lead Technical Support Analyst to join our global team in Newark, NJ.
Learn new product and service rolled out and support the same
Receive and resolve external client requests
Analyze and debug client issues
Propose corrective solutions
Manage clients and their expectations
Track issues and requirements for clients
Report status to clients and management on daily/weekly/month and yearly basis as needed
Build and maintain client relationships
Document program fixes and risk analysis
Learn and Support new projects and initiatives
Ability to do Root Cause Analysis of recurring issues
Follow up on action items as a result of an incident
Provide assistance to QA and UAT teams to run tests and verify results
Support Development team by doing preliminary analysis of enhancements and propose solutions
Monitor new enhancements and review test cases to make sure support issues are handled in design
5-7 years in financial technology support role
Knowledge of AS400
Knowledge of SQL400
Good written and oral communication skills
Strong analytical skills
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status.
"Our Associates Matter. Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth."
US applicants: Click here to view the "EEO is the Law" poster.