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Broadridge Financial Solutions Lead Production Support Associate (Hybrid - Flexible Options) in Newark, New Jersey

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! Were seeking a Lead Production Support Associate to work with our stellar team! We are looking for an upbeat, creative and customer-focused person that is looking to develop their career in a FinTech environment by joining our stellar at Newark, NJ. In this role, your primary focus is to support our clients with the Brokerage Processing Solution applications. You will need to add to the overall strategic direction for Business Support of our Capital Market office products. We are seeking someone who can drive client happiness and transform client benchmarking.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely.

Responsibilities:

  • Handle any production issues that may arise, review postmortems, and anticipate future business changes and actively adapt plans to ensure premium service

  • Provide customer service support that is aligned with our strategic priorities across multiple BPS products

  • Review, research, and manage a queue of client inquires and partner with development, product, application support and operational teams to ensure flawless execution of service

  • Craft, measure and exceed service standards and key performance metrics

  • Establish and articulate a strategic vision, set goals, develop and track/measure results

  • Drive associate development by assisting junior associates

Qualifications:

  • 5+ years of experience in Back office/Front office application build and Level 2 or Production support.

  • Experience in dev or support teams for Reference data, Order management and Trade flow systems is a plus.

  • Knowledge of SQL, Core Java, Unix or Python is required.

  • Knowledge that is a plus: XML, JCL, JSP, DB2, Easytrieve, PDX, Angular JS, Oracle/MySQL, .NET, JMS, Kafka, Camel, drools, AWS, JDBC, Swing, Java 1.8, Oracle 12c, Camel, Spring 4.x, IBM MQ, Websphere 8.5, Tomcat 8.0, AutoSys, BladeLogic

Why join Broadridge?

  • We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.

  • We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.

  • We provide a competitive 401k plan with employer match and additional basic company contribution.

  • We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.

  • We strive to improve both our environmental impact as well as our industries by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.

    Disability Assistance

    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, or military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com .

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