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Broadridge Financial Solutions Application/Client Support Analyst (JR1025639) in Newark, New Jersey

Broadridge Financial Solutions, Inc. (BR) (https://finance.yahoo.com/quote/br?ltr=1) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking an Application/Client Support Analyst to join our stellar team. You’ll have the opportunity to support our cutting edge financial products while working closely with our high profile clients.

Responsibilities:

  • Works directly with clients on core or unique issues that can include product administration, design, training and troubleshooting.

  • Develops functional and technical expertise in all aspects of Shadow’s products particularly ShadowSuite.

  • Resolves client issues in a timely manner by performing research, local testing or by directing the client to the applicable documentation in-house; which can include on-line help.

  • Ability to act as an escalation point for problem resolution often working with ShadowSuite Product Manager.

  • Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training and follow-up.

  • Provides weekly status report updates to Manager; including unresolved issues and means of follow-up for resolution.

  • Participate as required in training sessions to ensure proficiency on products.

  • Manage production issue list and monitor progress toward completing those items.

  • Expands overall technical support capacity; improves efficiency and quality of service.

  • May assist in the design, delivery, and improvement of in-house software applications and training programs.

  • Will assist in various special projects as needed.

Qualifications:

  • 2+ years of experience working in a client support role

  • Experience supporting internal and external clients

  • You’ll possess strong problem solving and communication skills

  • Experience working in the financial industry is preferred

  • Knowledge of Oracle database is preferred

** would be open to non local candidates that are in eastern time zone

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Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com

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