Broadridge Financial Solutions Manager of Operations (Hybrid - Flexible Options) in Edgewood, New York
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are looking for an Operations Manager at either the Newark, NJ office or the Edgewood, NY office. The role of an Operations Manager is to plan, oversee, advise and coordinate the operations of different processes within the Broadridge BPO for multiple clients and maintain client satisfaction by delivering timely, efficient services and reducing operational risk, enhancing processes though automations, increasing the productivity of the associates, increasing the efficiency of the systems, and dedicated to identifying strategies that increase the profitability of the department and the organization
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely.
Lead and supervise Depository Trust and Clearing Corporation (DTCC) Settlement functions and related processes such as Buy-Ins, Prime Broker and Vault for US resources with responsibilities governing off-shore resources.
Oversee direct managers/supervisors, team leads, and associates in the DTC Settlements area. Coach and mentor staff with responsibilities include providing constructive feedback, conducting annual performance reviews, handling salary and bonus budget for the group.
Facilitate development of Broadridges Settlement tools such as Global Framework (GFW), Broadridge Exception Event System (BEES) and Universal Dashboard by providing operational expertise and conducting user acceptance tests (UAT).
Participate in onboarding new clients onto Broadridge product suite such as Brokerage Processing Services (BPS) for equity trade settlement and Impact for Fixed Income trade settlement.
Represent Broadridge Operations team in various industry level initiatives such as CAGE Focus Group, SIFMA (Securities Industry and Financial Markets Association) Committee for Fails Management and NSCC (National Securities Clearing Corporation) BuyIns Committee for Buy-Ins operations.
Address daily operational customer concerns from clients as a result of system or human error and resolve them in a timely manner.
Mitigate Financial risk and market exposure for clients by proactively addressing unsettled trades with high Mark to Market (MTM) exposure and by supervising suspense account activities.
Identify and implement Robotic Process Automation (RPA) on processes within the DTC Settlements area to deliver profit services to the clientele.
Participate in recruitment process by conducting technical interviews, devise training plan for new associates, supervise and track their progress via various metrics.
Conduct internal and external training programs on Broadridge products such as GFW, BPS, BuyIns System and Universal Dashboard that are heavily used within the Settlements department.
Implement and maintain quality controls by ensuring Written Supervisory Procedures (WSP) is adhered by the group.
Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations.
Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions.
10+ years of experience with a bachelor's degree/equivalent experience
Ability to lead others and deal with conflict resolution
Knowledge of Settlements required
Knowledge of Equity and Fixed Income preferred
Series 99 preferred
Knowledge of Broadridge systems such as BPS, Impact
A self-starter with keen attention to detail
Ability to work under tight deadlines and multi-task
Quick learner that can adapt to a growing business
Ability to maintain a positive relationship with clients and internal associates alike
Excellent verbal and written presentation skills
Confirmed knowledge of operations products and processes
Strong customer service orientation & strong prioritization and interpersonal skills
Proficient in MS Office Suite
Why join Broadridge?
We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.
We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.
We provide a competitive 401k plan with employer match and additional basic company contribution.
We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.
We strive to improve both our environmental impact as well as our industries by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, or military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com .