Broadridge Financial Solutions Endpoint Computing Engineer in Edgewood, New York
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
An Endpoint Support Engineer is responsible for support of our endpoint devices within their facility. In this role, an Endpoint Support Engineer has a good understanding of user and business needs. Can resolve endpoint issues and implement/support approved technical solutions. Possesses solid troubleshooting knowledge for IT-related problems and provides input and recommendations on endpoint hardware and software technologies.
Jo b Responsibilities:
Minimum 2 years of Endpoint Support experience
Ability to provide basic service and support to CXO level associates
Participation in office integrations for acquisitions
Understand s and has knowledge in support ing or HP Secure Print Environment
Ex ecutes on endpoint related projects for the user base at their site
Training of new associates and contingent workers to ensure they understand and comply with Broadridge standards
Ability to a nalyzes code, logs, and current systems as part of advanced troubleshooting
Works alongside and implements vendor-specific diagnostic guides, tools and utilities
Explains need to refer potential exceptions upward for review and approval
Proficient in Administration of supported users in Active Directory, Exchange, VPN, Azure and various other management consoles
Strong understanding of WebEx cloud solutions administration and provisioning (WebEx, Jabber, WebEx meeting analytics)
Comprehends & can identify BR internal software that is widely used in the organization's endpoints
Proficient in all standard BR procedures and methods utilized in the installation, configuration, maintenance and troubleshooting of PC/Workstation & Mobiles
Telecom Provisioning & Basic troubleshooting skills (Voicemail, PME provisioning and support)
Ability to lift PC equipment (ex : Desktops , Monitors, Servers)
Participation in on call rotation during non-business hours
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, or military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com .