Broadridge Financial Solutions Supervisor, Mailroom and QC (night shift) (JR1003202) in Coppell, Texas

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Broadridge is growing. Our mission is to attract, develop and retain exceptional talent. Are you a self-starter who is passionate about working with a talented and diverse team? Are you looking for a growing and dynamic firm where you can make an immediate impact? If so, we encourage you to read below.

We are seeking a night shift Supervisor for our Mailroom and Quality Control Department in Coppell, TX. In this role you will be responsible for accomplishing results by communicating job expectations, planning, staffing, monitoring, appraising job results, coaching, counseling, initiating and enforcing systems, policies, and procedures.

You will be supervising all facets of manual insertion and QC process. This includes developing and implementing strategies to improve PEQ (Productivity, Efficiency and Quality) along with overall talent development of all associates. You are responsible for ensuring that appropriate staff levels are maintained and all associates are properly trained to perform their functions; ensuring that all SLAs are met in a timely manner.

Additional Responsibilities:

  • Improves productivity, efficiency and quality by working with all internal clients and external vendors. This will include but is not limited to Account Management, Print, Randstad, Logistics and Technical Support.

  • Coordinate with all departments, ensuring that all materials are printed and shipped in accordance with our client commitments/deadlines.

  • Work with management to review expected volumes and identify appropriate staffing levels. Assist manager in communicating staffing requests to temp agencies to ensure night shift temp requirements are met.

  • Responsible for ensuring that all testing is completed in a timely manner with accurate documentation. Working with all parties to ensure that all new products, hardware and software are thoroughly testing prior to approval, and that the implementation process is completed to department standards

  • Design and implement daily production reports that monitor productivity, quality, unit costs, and backlogs. Ensuring that the reports are prepared in a timely manner and that the data is accurate and used to improve overall PEQ.

  • Cross-train staff to ensure that multiple back-ups are available to support each function on the night shift. Assist management in documenting operator procedures and ensure that staff is appropriately trained to perform their required functions. Identify key staff/top performers and implement plans to help them reach their full potential through various training and work assignments.

  • Notifies Senior Management of any potential issues as they relate to staffing, workflow, scheduling or reconciliation.

  • Prepare and deliver periodic performance reviews and development planned for assigned staff. Effectively deal with personnel related issues and ensure that assigned staff is effectively managed.

  • Monitors and addresses all inventory concerns with Account Management and Procurement as needed.

  • Effectively motivate staff to create a highly engaged workforce. Communicate and continually reinforce Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with assigned staff.

  • Ensure that operators follow departmental procedures and produce quality work on a timely basis. Recommend and implement cost containment initiatives to reduce expenses where possible and prudent.

  • During Month Ends and as the business requires, must be available to work extended hours to meet SLA’s for the different clients serviced

Previous Skills & Experience

  • High school diploma or equivalent. Post-secondary education preferred.

  • 1 to 3 years’ experience in production QC or Mailroom, or a similar environment.

  • Proven experience supervising staff in a lead or supervisor position preferred.

  • Excellent follow up and oral and written communication skills.

  • Strong organizational skills and the ability to work under pressure while maintaining composure.

  • Ability to operate a PC and be literate in using application software such as Windows, Outlook, Excel, and Word

  • Proven ability to work in a diverse group environment to work with various personality types to get the work done. Ability to relate well and show respect and consideration for others.

  • Availability for flexible schedule and overtime required

Shift

The hours for this role will be 6 PM - 2:30 AM Monday - Friday. Additional hours during peek production times may be necessary.

All your information will be kept confidential according to EEO guidelines.