Broadridge Financial Solutions Client Support Representative (Remote) in Austin, Texas
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We are seeking a Client Support Representative to join our dynamic team!
This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Maintain client relationships focused on customer satisfaction and retention
Host product and application webinars
Create video training tutorials related to products and applications
Educate clients on product and program enhancements
Help clients create & maintain websites
Maintain site updates/improvement suggestions
Conduct compliance monitoring and management
Create Corporate Client reports as needed
Maintain and track communication with clients
Support Helpdesk and Onboarding teams as needed
Support Client Services Manager as needed
Complete additional projects as assigned
Ability to work 10 am CT - 7 pm CT shift
Bachelors degree or equivalent experience preferred
At least three years of customer service experience
Experience with Salesforce or similar CRM systems
Socially confident, comfortable speaking in public (small to large groups) and enjoy talking to others
Must have reliable internet connection
Functional/technical skills such as: Microsoft office suite, html, wisiwig web editors, ticketing systems & email/chat platforms.
Familiarity with website marketing solutions, analytics, and optimization.
Strong organizational and logistical thinking skills with precise attention to detail
Strong written and verbal communication skills
Ability to work under tight deadlines #LI-PS1
Salary range is between $18 - $19 / Hour ( Broadridge considers a candidates relevant experience and educational background when determining final salary)
Benefits Information:Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
Compensation may vary outside of this range depending on a number of factors, including a candidates qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email toBRcareers@broadridge.com.
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
The Muse (https://www.themuse.com/profiles/broadridge)
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe.
Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.