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Broadridge Financial Solutions Client Services Representative - Contract (Remote) in Austin, Texas

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.

Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you!

This position is a temporary, contract role expected to go permanent. The work hours will be 8 AM - 5 PM (CT). This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

Call Handling

  • Inbound calls High call volume (50-100 calls per day)

  • Outbound calls Product support and customer education

  • Log call notes in CRM and JIRA

  • Accurately process inbound and outbound email communications

Customer Relationship Management

  • Maintain client relationships focused on customer satisfaction and retention

  • Maintain and track communication with clients

  • Facilitate information flow to all relevant parties

Customer Education

  • Ongoing product support

  • Editor/tool knowledge base and support

  • Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case Management

  • Researching previous and current account activity to resolve issues or answer questions

  • Entering issues for Development to further investigate

  • Close case and follow up with customer on resolution

Requirements:

  • Bachelors degree or equivalent experience preferred

  • A minimum of two years of customer service experience

  • Attention to detail under tight deadlines

  • Strong written and verbal communication skills

  • Ability to cover shifts that range from 8 AM - 5 PM CT

  • Digital marketing experience, including websites, domain names, SEO and SEM strategies a plus

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, or military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com .

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